Refund policy

SIXER RETURN & EXCHANGE POLICY

Clothing Made Right – Every Time

At Sixer, we value your trust and are committed to providing premium clothing with the best service. We know online shopping for clothes can sometimes come with concerns, so we've made our return and exchange policy simple and fair — especially when something isn't right.

30-DAY FIRST TRY GUARANTEE – FIRST ORDER CUSTOMERS ONLY

We want you to love your first Sixer purchase. If you're not satisfied with your first order, we offer a full refund within 30 days of delivery — no questions asked.

Eligibility Criteria for the 30-Day First Try Guarantee:

• Applies only to a customer's first order with Sixer.
• You must contact us within 30 days of receiving your parcel.
• You must share your order number when requesting the refund.

This guarantee covers:

• Size issues
• Change of mind
• Color tone variations due to screen differences
• Dislike of fabric after use

This guarantee applies once per customer, on their first order only.

NO RETURNS OR EXCHANGES ON SIZE ISSUES OR CHANGE OF MIND

Due to hygiene and quality control, we do not offer returns, refunds, or exchanges for repeat customers on:

• Size issues (please refer to the size chart before ordering)
• Change of mind
• Color tone variations due to screen differences
• Dislike of fabric after use

We strongly recommend reviewing product details and size guides carefully before placing your order.

7-DAY EXCHANGE POLICY – DAMAGED OR DEFECTIVE ITEMS ONLY

If you receive a damaged, defective, or incorrect item, we offer a free exchange within 7 days of delivery. This policy applies to all customers, regardless of order number.

Eligibility Criteria for Exchange:

• Item must be damaged, misprinted, or incorrect upon delivery.
• You must contact us within 7 days of receiving your parcel.
• Item must be unused, unwashed, and unworn.
• Original tags and labels must be attached, and item must be returned in its original packaging.
• You must send us clear pictures/videos of the issue along with your order number.

Once approved, we'll process an exchange for the same item/size (subject to availability) and cover the delivery charges for the replacement.

HOW TO REQUEST A RETURN OR EXCHANGE

You can initiate a return or exchange by contacting our support team via:
Phone: 0341-0000688
Email: info@sixer.store

Please share the following details:

• Order Number
• Issue description (if applicable)
• Pictures/videos of the product (for damaged/defective claims)

Our team will respond within 24-48 hours and guide you through the next steps.

IMPORTANT CONDITIONS:

• Products sent back without prior approval will not be accepted.
• Items bought during sales or promotions are not eligible under the 30-Day First Try Guarantee, and are non-exchangeable under the 7-Day policy unless received damaged or defective.

REFUNDS POLICY

Refunds are only offered under the 30-Day First Try Guarantee for first-order customers. All other eligible cases are handled through exchange only, as outlined above.

POLICY UPDATES

This policy may be updated without prior notice. Please review the latest version before placing your order.

NEED HELP?

For any questions or assistance, reach out to us at:
Email: info@sixer.store
Phone: 0341-0000688

We're here to make your Sixer experience smooth and satisfying.

Thank you for shopping with Sixer – Quality Clothing, Trusted Service.